XTraN Passenger’s Informer solution is a multichannel platform that gives accurate information regarding the buses estimated time of arrival, based on both the real time position of the vehicles and the programmed and real time conditions of the service. The system improves company visibility and credibility among users, providing information via several channels: electronic panels at bus stops, Internet and text messages.

The system helps to ensure better customer service, enhancing the role of surface public transport as the preferred means of transport in large urban centers.

• Gain visibility through several communication channels.
• Improve service quality.
• Make your company stand out through innovative services.

How does Informer works:

Informer works together with the Operating Support System for Passenger Transport, XTraN Passenger, and through the cross-referencing and offline analysis of the data gathered from the on-board unit, gives users the estimated time of arrival of a certain vehicle at a given bus stop.
The data collected by the system is permanently refreshed based on the analysis of speed, stops or route deviations. Users may access the information via several means:

• Bus stop panels.
• Internet.
• Text Messages.

The goal is to easily improve both service quality standards and company image, providing real competitive advantages.

Using the information supplied, users are provided with the ability to better manage their time, using the system’s data. This leads to an increase in satisfaction levels, a key factor for improving takeup of public transport as the preferred means of transport in large urban centers.